1. Poorly written rejection letters can be detrimental to your organization’s image. What will you bear in mind while drafting a rejection letter to a job applicant?
2. You are entrusted with the responsibility to train a fresh batch of Graduate Trainees that have joined your organization on ethical behaviour. Highlight the differences between ethical dilemma and ethical lapse citing 2 examples of each. In the absence of a clear set of guidelines, what should the trainees bear in mind to ensure they make ethical communication choices.
3. Nishka is creating the content for the FAQ section of her organization’s website. Based on the client feedback, there is one important issue that needs to be addressed. She needs to develop a powerful paragraph providing a solution to this recurring issue. As a communication expert, you have to guide Nishka to write the answers to such issues effectively.
a. Briefly explain to Nishka, the five ways in which paragraphs can be developed.
b. Develop a well-structured paragraph of 4-5 sentences to resolve the customer issue employing the problem and solution technique.
NMIMS Solutions December 2022
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