Retail Banking June 2018 Assignment

07 Apr

Retail Banking

1. Discuss the critical importance of the ‘Need for Regulations (both Internal as well as External)’ in the Banking industry. Express your views with reference to the recent turmoil in the Banking industry, which in turn adversely affects other sectors/ markets as well.

2. With reference to the rural areas and the Agricultural sector, discuss the guidelines given by the RBI on ‘Priority Sector Lending’. Also explain what options the Banks have as ‘Channel Partners’ to reach rural customers.

3. The Banking industry being a ‘service industry’, customer service is an important aspect of the Retail Banking setup. This is true for commercial/retail banks as well central banks and the regulators/government. Discuss the following questions that affects the customers to a large scale in the retail banking setup.

a. With the process of Demonetization implemented over a year ago, discuss the issue of change of currency notes (money product) in retail banking. Have the banks provided proper customer service for the same issue?

b. With emphasis on Digital/ E-payments, with incentives/concessions provided to make non-cash transactions through digital modes, highlight the various benefits and risks the customers may face during these modes of financial transactions.

Nowadays almost all banking operations are being offered through mobile based applications

16 Sep

Retail Banking

Q.1. With reference to any one public sector bank and one private bank, discuss the top five banking products offered to Retail Banking customers.

Q.2. Recently there has been an advent of alternative banking channels being available at several locations. Give you views on whether these new distribution channels of banking are a boon for customers or are they too many unnecessary distribution of channels.

Q.3. Banking is one of the major service sectors in India. Customer satisfaction has been on the major performance evaluation parameters for the banks. Give your views on the following with reference to customer service given by banks.

a) Between public sector banks or private banks, who do you think is better in providing better customer service and why? What should the other type of bank do to better themselves on customer service?

b) Nowadays almost all banking operations are being offered through mobile based applications. Do you think this is easily preferable by customers, or is it too much dependence on technology? Give your reasons.

Between public sector banks or private banks

16 Sep

Retail Banking

Q.1. With reference to any one public sector bank and one private bank, discuss the top five banking products offered to Retail Banking customers.

Q.2. Recently there has been an advent of alternative banking channels being available at several locations. Give you views on whether these new distribution channels of banking are a boon for customers or are they too many unnecessary distribution of channels.

Q.3. Banking is one of the major service sectors in India. Customer satisfaction has been on the major performance evaluation parameters for the banks. Give your views on the following with reference to customer service given by banks.

a) Between public sector banks or private banks, who do you think is better in providing better customer service and why? What should the other type of bank do to better themselves on customer service?

b) Nowadays almost all banking operations are being offered through mobile based applications. Do you think this is easily preferable by customers, or is it too much dependence on technology? Give your reasons.

Banking is one of the major service sectors in India

16 Sep

Retail Banking

Q.1. With reference to any one public sector bank and one private bank, discuss the top five banking products offered to Retail Banking customers.

Q.2. Recently there has been an advent of alternative banking channels being available at several locations. Give you views on whether these new distribution channels of banking are a boon for customers or are they too many unnecessary distribution of channels.

Q.3. Banking is one of the major service sectors in India. Customer satisfaction has been on the major performance evaluation parameters for the banks. Give your views on the following with reference to customer service given by banks.

a) Between public sector banks or private banks, who do you think is better in providing better customer service and why? What should the other type of bank do to better themselves on customer service?

b) Nowadays almost all banking operations are being offered through mobile based applications. Do you think this is easily preferable by customers, or is it too much dependence on technology? Give your reasons.

Recently there has been an advent of alternative banking channels

16 Sep

Retail Banking

Q.1. With reference to any one public sector bank and one private bank, discuss the top five banking products offered to Retail Banking customers.

Q.2. Recently there has been an advent of alternative banking channels being available at several locations. Give you views on whether these new distribution channels of banking are a boon for customers or are they too many unnecessary distribution of channels.

Q.3. Banking is one of the major service sectors in India. Customer satisfaction has been on the major performance evaluation parameters for the banks. Give your views on the following with reference to customer service given by banks.

a) Between public sector banks or private banks, who do you think is better in providing better customer service and why? What should the other type of bank do to better themselves on customer service?

b) Nowadays almost all banking operations are being offered through mobile based applications. Do you think this is easily preferable by customers, or is it too much dependence on technology? Give your reasons.

With reference to any one public sector bank and one private bank

16 Sep

Retail Banking

Q.1. With reference to any one public sector bank and one private bank, discuss the top five banking products offered to Retail Banking customers.

Q.2. Recently there has been an advent of alternative banking channels being available at several locations. Give you views on whether these new distribution channels of banking are a boon for customers or are they too many unnecessary distribution of channels.

Q.3. Banking is one of the major service sectors in India. Customer satisfaction has been on the major performance evaluation parameters for the banks. Give your views on the following with reference to customer service given by banks.

a) Between public sector banks or private banks, who do you think is better in providing better customer service and why? What should the other type of bank do to better themselves on customer service?

b) Nowadays almost all banking operations are being offered through mobile based applications. Do you think this is easily preferable by customers, or is it too much dependence on technology? Give your reasons.

Retail Banking

16 Sep

Retail Banking

Q.1. With reference to any one public sector bank and one private bank, discuss the top five banking products offered to Retail Banking customers.

Q.2. Recently there has been an advent of alternative banking channels being available at several locations. Give you views on whether these new distribution channels of banking are a boon for customers or are they too many unnecessary distribution of channels.

Q.3. Banking is one of the major service sectors in India. Customer satisfaction has been on the major performance evaluation parameters for the banks. Give your views on the following with reference to customer service given by banks.

a) Between public sector banks or private banks, who do you think is better in providing better customer service and why? What should the other type of bank do to better themselves on customer service?

b) Nowadays almost all banking operations are being offered through mobile based applications. Do you think this is easily preferable by customers, or is it too much dependence on technology? Give your reasons.