Category: Total Quality Management

Total Quality Management

05 Oct
MBA Assignment Admin 0 Comment Total Quality Management ,

Total Quality Management

1. Choosing the right supplier involves much more than just the unit price of the product. The choice will depend on a wide range of other factors. Propose supplier selection criteria you will adopt if you were the purchase head.

2. Today achieving profit is most important objective of the organizations and quality management is the most effective approach to achieve this objective. In your opinion what approaches should an organization adopt to achieve this. Explain your answer briefly with examples.

3. Case Study M/s ABC wants to implement Total Quality Management for a competitive advantage. Quality gurus, have all stressed the importance of employee involvement for quality, therefore, the management start with total quality awareness program across the organization covering all employees.

a. Explain why you would agree with them.

b. Explain with examples how industries have implemented total employee involvement for quality.

Total Quality Management

02 Sep
MBA Assignment Admin 0 Comment Total Quality Management ,

1. Describe the four tiers of quality documentation.

2. Determine which element of ISO 9001 is referenced in each of the following situations‖

(a) An audit found that no supplier reviews were being performed.

(b) There were no inspection records.

(c) During an audit, it was found that a punch press operator had not received the technical instructions necessary for runningthe punch press.

(d) During an audit, it was discovered that no manager had been given the responsibility of ensuring that the quality systemwas being maintained.

3. Describe how a two party audit system works.

4. Select members of a quality by design team for the development and production of two or more of the following products. Ifpossible, the team should be limited to ten members of different disciplines.

(a) Ballpoint pen

(b) Car windshield sunscreen

(c) Manual can opener

(d) Computer keyboard

(e) Clothes iron

5. Design a check-sheet for the maintenance of a piece of equipment such as a gas furnace, laboratory scale, or typewriter.

Give the flow-diagram for the manufacture of the same.

6. Identify the appropriate level of risk for the following items and justify your answer.

(o) Space Shuttle

(p) X-ray machine

(q) Camera

(r) Canned soup

(s) Pencil

(t) Computer keyboard

(u) Chair

(v) Running shoe

(w) Automobile

(x) Fresh vegetables

(y) Child‘s toy

(z) Golf club

(aa) Baby food

(bb) Restaurant food

7. Describe how benchmarking can be used to improve both efficiency and effectiveness. Identify and explain three main typesof benchmarking. In what circumstances would each type be most appropriate?

8. What difficulties are typically encountered when benchmarking direct competitors? Describe the ways employed to workaround these problems.

9. Write a comprehensive note on at least five different types of metrics. What is the significance of the different metrics usedin daily work routine in an airport? Critically analyze the dependence of aviation systems on metrics. Cite two examples tosupport your analysis.

10. Using the Internet or other sources, find examples of the role computers play in each of the six quality functions. As anauditor how will you assess a website?