Explain your understanding (Process perspective) & give appropriate examples to explain: Acceptance Sampling, Double sampling & sequential acceptance sampling?
Total Quality Management
1. Explain your understanding (Process perspective) & give appropriate examples to explain: Acceptance Sampling, Double sampling & sequential acceptance sampling?
2. How “Strategic Performance Measurement” process helps management in an organization to take their organization in success path?
3. a. In a hotel, the complaint management team noted down the different types of complaints received from its guests. The concerned department head asked the team lead to analyze the data & suggest which area to be addressed. Assuming you are in the lead position. Which probable reasons should you suggest to address first?
Probable Reason | Frequency of occurrence |
Food Quality | 16 |
Delay in room Service | 12 |
Room cleaning | 32 |
Staff Attitude | 5 |
Delay registration | 42 |
Room interiors | 2 |
Air Conditioning | 9 |
Mini Bar | 2 |
TV not working | 5 |
Desired Channels are not subscribed | 12 |
Room Smelling | 8 |
3. b. You are asked to estimate UCL & LCL as per the below scenario.
As Quality control expert, you are required to measure the volume of the juice in a 250 ml packet.
You have taken 10 samples & 4 observations in each sample. The Standard deviation given as 0.145 ounce.
Sample | Volume (In Ounces) Sample Mean |
1 | 18.2 |
2 | 18.12 |
3 | 17.95 |
4 | 18.13 |
5 | 17.96 |
6 | 18.14 |
7 | 17.99 |
8 | 17.98 |
9 | 18.1 |
10 | 18.19 |
GET NMIMS MBA Solved Assignment Solutions
Case Studies & Projects
Contact: Prakash
Call us +919741410271/ 08722788493 or
Email: smu.assignment@gmail.com
Visit: – www.mbaassignmentsolutions.com