Explain your understanding (Process perspective) & give appropriate examples to explain: Acceptance Sampling, Double sampling & sequential acceptance sampling?
Total Quality Management
1. Explain your understanding (Process perspective) & give appropriate examples to explain: Acceptance Sampling, Double sampling & sequential acceptance sampling?
2. How “Strategic Performance Measurement” process helps management in an organization to take their organization in success path?
3. a. In a hotel, the complaint management team noted down the different types of complaints received from its guests. The concerned department head asked the team lead to analyze the data & suggest which area to be addressed. Assuming you are in the lead position. Which probable reasons should you suggest to address first?
|Probable Reason||Frequency of occurrence|
|Delay in room Service||12|
|TV not working||5|
|Desired Channels are not subscribed||12|
3. b. You are asked to estimate UCL & LCL as per the below scenario.
As Quality control expert, you are required to measure the volume of the juice in a 250 ml packet.
You have taken 10 samples & 4 observations in each sample. The Standard deviation given as 0.145 ounce.
|Sample||Volume (In Ounces) Sample Mean|
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