How “Strategic Performance Measurement” process helps management in an organization to take their organization in success path?
Total Quality Management
1. Explain your understanding (Process perspective) & give appropriate examples to explain: Acceptance Sampling, Double sampling & sequential acceptance sampling?
2. How “Strategic Performance Measurement” process helps management in an organization to take their organization in success path?
3. a. In a hotel, the complaint management team noted down the different types of complaints received from its guests. The concerned department head asked the team lead to analyze the data & suggest which area to be addressed. Assuming you are in the lead position. Which probable reasons should you suggest to address first?
| Probable Reason | Frequency of occurrence |
| Food Quality | 16 |
| Delay in room Service | 12 |
| Room cleaning | 32 |
| Staff Attitude | 5 |
| Delay registration | 42 |
| Room interiors | 2 |
| Air Conditioning | 9 |
| Mini Bar | 2 |
| TV not working | 5 |
| Desired Channels are not subscribed | 12 |
| Room Smelling | 8 |
3. b. You are asked to estimate UCL & LCL as per the below scenario.
As Quality control expert, you are required to measure the volume of the juice in a 250 ml packet.
You have taken 10 samples & 4 observations in each sample. The Standard deviation given as 0.145 ounce.
| Sample | Volume (In Ounces) Sample Mean |
| 1 | 18.2 |
| 2 | 18.12 |
| 3 | 17.95 |
| 4 | 18.13 |
| 5 | 17.96 |
| 6 | 18.14 |
| 7 | 17.99 |
| 8 | 17.98 |
| 9 | 18.1 |
| 10 | 18.19 |
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